My name is Debra Webster I'm calling on behalf of my husband Julian Webster we ordered...

GetHuman1652462's customer service issue with Groupon from November 2018

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GetHuman1652462's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1652462 will want to follow the link below to head to their help center. We will check on GetHuman1652462 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1652462 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1652462's own words
My name is Debra Webster I'm calling on behalf of my husband Julian Webster we ordered a rug from you and it's not the colour we requested from the photo and it's not soft I bought it for my * months baby to crawl and feel disappointed and my husband is away with work and I need to organise someone to pick it up from my home address the item number is ********** shaggy rug - ***x***cm latte ********.**The account is under Julian Webster * smug oak lane bricket wood st albans AL* *pn
GetHuman1652462 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1652462
Nov 29th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
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GetHuman1652462 started working on this issue
Nov 29th, 2018 1:50pm