I purchased * tickets to Puff NYC for Sat. *********. These tickets are for my daughte...

GetHuman-jcmaffia's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman-jcmaffia's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will want to follow the link below to head to their help center. We will check on GetHuman-jcmaffia later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcmaffia's own words
I purchased * tickets to Puff NYC for Sat. *********. These tickets are for my daughter, husband and grandchildren as a gift. I was not asked if they were a gift and realized immediately after seeing the voucher that my name is the ID*Jean Maffia. I am a senior citizen and unable to travel from my home to NYC. How can I change the ID name to Joanna Maffia so that she can redeem the voucher?*I have spent * days trying unsuccessfully to contact Groupon by chat, email or phone. Customer Service site takes you around in circles. *Your response and help is greatly appreciated.*JeanMaffia** Reid Avenue*Rockaway Point, NY *****
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Customer service issue
Reported by GetHuman-jcmaffia
Nov 28th, 2018 - 9 mons ago
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GetHuman-jcmaffia started working on this issue
Nov 28th, 2018 11:29pm
GetHuman-jcmaffia indicated the issue is not fixed yet.
Nov 28th, 2018 11:30pm