We ordered * single beds. One was delivered without the correct nail package and with...

GetHuman1643862's customer service issue with Groupon from November 2018

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GetHuman1643862's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1643862 will want to follow the link below to head to their help center. We will check on GetHuman1643862 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1643862's own words
We ordered * single beds. One was delivered without the correct nail package and with a slat missing. We asked for a replacement for the missing parts but were told this is not available and will need to return the whole package. I accessed the labelling returns service online but was told the package was too big. Having then contacted Groupon again I was told a courier would come and collect the item and would need to specifiy three dates that he could call. No one has come to collect the item. The order Number is ****************
GetHuman1643862 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1643862
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 97095 others
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Timeline
GetHuman1643862 started working on this issue
Nov 28th, 2018 9:18am