I have a Groupon for a Mani-pedi with Hair & Nails by Emma. I have repeatedly tried to...
GetHuman1632784's customer service issue with Groupon from November 2018
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GetHuman1632784's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1632784 will want to follow the link below to head to their help center. We will check on GetHuman1632784 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1632784's own words
I have a Groupon for a Mani-pedi with Hair & Nails by Emma. I have repeatedly tried to call & text her to set up an appointment. When I finally got one, she called & cancelled because of a family emergency & said that she would honor the voucher after the ***** expiration date. She also offered an additional regular manicure for the inconvenience. Since then, I have tried repeatedly calling & texting her. Her voicemail is full & she never answers my texts. I have copies of the texts if you need proof of all of this. I have used groupon many times & have never had such a problem. Please refund my $ as I am extremely frustrated. Thank you.
GetHuman1632784 did not yet indicate what Groupon should do to make this right.
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