I bought a Groupon embroidered beanie for $*. There was no shipping charges stated. I...

GetHuman1629889's customer service issue with Groupon from November 2018

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Help with my Groupon issue
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GetHuman1629889's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1629889 will want to follow the link below to head to their help center. We will check on GetHuman1629889 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1629889 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1629889's own words
I bought a Groupon embroidered beanie for $*. There was no shipping charges stated. I thought that I was buying from Groupon, but was sent a certificate to redeem. I have been trying to cancel this order for the last hour and could not find customer support. I have already wasted my time. Please refund my money. Your phone number sends one to a different area, which does not work. I had to google customer support. I hope that you can help. Thank you.
GetHuman1629889 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1629889
Nov 26th, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 94649 others
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Timeline
GetHuman1629889 started working on this issue
Nov 26th, 2018 6:46pm