Hello, I bought a duvet including shipping (which I wanted to cancel within * hours , a...

GetHuman-gershlev's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman-gershlev's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gershlev will want to follow the link below to head to their help center. We will check on GetHuman-gershlev later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-gershlev's own words
Hello, I bought a duvet including shipping (which I wanted to cancel within * hours , as per terms of the purchase) . Now even though I got an email confirmation *****-******-******, when I went into my groupon to cancel it does not show up in my group-on list of purchased vouchers. I then went and purchased another duvet (in my groupon it gave me an option to purchase at the same price of a redeemed duvet - Cheaper than this purchase). However,I never got a conformation for that purchase. Please clarify the situation.*Thanks*Robert
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Groupon

Customer service issue
Reported by GetHuman-gershlev
Nov 26th, 2018 - 10 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-gershlev started working on this issue
Nov 26th, 2018 6:43am
GetHuman-gershlev shared this issue with others over email
Nov 26th, 2018 6:46am