I purchased a private escape room tonight to celebrate my daughters birthday. She chose...

GetHuman1619487's customer service issue with Groupon from November 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1619487's own words
I purchased a private escape room tonight to celebrate my daughters birthday. She chose a room that was interesting to her and when we tried to book it I was told that the only room available with my groupon was about a double agent. When my daughter read the description of that room she didn't understand it and is no longer excited about the experience she says "how will I be able to follow the clues if I don't understand it". Can we please return this Groupon that I bought tonight and purchase a different one that she will understand?
GetHuman1619487 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1619487
Nov 25th, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 93098 others
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Timeline
GetHuman1619487 started working on this issue
Nov 25th, 2018 12:27am