Groupon Customer FAQ

We apologize for any inconvenience. Sometimes, technical difficulties can occur with the Groupon app. We recommend trying the following steps: make sure you are using the latest version of the app, try closing and reopening the app, or restarting your device. If the issue continues, the restaurant should be able to redeem your Groupon by manually typing in the voucher number. Thank you for your patience.

If you've mistakenly booked a hotel reservation through Groupon, you can cancel it depending on the reservation's specific cancellation policy. Most bookings can be cancelled within 24 hours of purchase. However, in some cases, the hotel may have a different cancellation policy. You can view this policy through the "My Groupons" section of your account prior to confirming your reservation. Always double-check the fine print and cancellation policy before making your booking. If you're within the cancellation time frame, follow the prompts to cancel your booking. If you're past the cancellation window, get in touch with the hotel directly to discuss other possible options.

Yes, in most cases, Groupon does offer refunds for purchases. The refund policy depends on the specific type of Groupon you bought. For "Local" deals, you can get a refund within three days of purchase. For Groupon Goods, you can return most items within 30 days of delivery unless they're marked as non-refundable. For "Getaways", cancellation policies vary and are outlined in the deal's Fine Print. Remember to read the Fine Print section of each deal you buy for the specific terms and conditions. Refunds are typically in the form of original payment or in Groupon Bucks.

That’s great! To collaborate with Groupon and promote your show, you'll need to visit Groupon Merchant site and sign up to become a Groupon Merchant. Fill in your business details and a local Groupon representative will connect with you to complete the merchant onboarding process. They'll work with you to create a deal that best suits your business and the audience you want to reach. Once everything is set and agreed upon, your deal will go live on the Groupon website and mobile app.

We recommend checking your Groupon account first to see if the charge matches any purchases you've made. If it does not, it could be an unauthorized charge. It's important to reach out to your credit card company to report the suspicious activity. They may guide you through a process to challenge the charges and potentially receive a refund. If the charge does match a Groupon purchase but you believe it's an error, please reach out to Groupon customer support for further help.