I purchased a ** minute massage ($**.**) Groupon for Ballantyne Massage Therapy. I cal...
GetHuman-librame's customer service issue with Groupon from November 2018
Help with my Groupon issue
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GetHuman-librame's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-librame will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-librame can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-librame's own words
I purchased a ** minute massage ($**.**) Groupon for Ballantyne Massage Therapy. I called shortly thereafter to make an appointment. I left a message since they were not open yet. I called again several times, after the ** A.M. opening. No answer. I drove to find their location. Supposedly open but no one inside and no answer to phone. I WANT TO CANCEL AND OBTAIN A REFUND, AS I AM WITHIN THE ONE DAY WINDOW FOR SUCH REFUNDS. I will also contact my credit card company if I do not hear from you, since you make it next to impossible to reach an actual person.
GetHuman-librame did not yet indicate what Groupon should do to make this right.
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