I ordered a pifco steam mop and the item is faulty. the mop itself flooded my floor and...

GetHuman-xjox's customer service issue with Groupon from October 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-xjox's own words
I ordered a pifco steam mop and the item is faulty. the mop itself flooded my floor and the attachments either fell of or were very loose. I would like to return my item but even though it was delivered to me yesterday ******** it states on my groupon that its still being shipped... I think this is the reason why I am having trouble being able to process my return. this worries me because it clearly states I only have ** days to return the item.
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Customer service issue
Reported by GetHuman-xjox
Oct 18th, 2018 - 3 mons ago
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GetHuman-xjox started working on this issue
Oct 18th, 2018 2:42pm