I purchased a groupon with The British Swim school but unfortunately they will not hono...

GetHuman-soniamic's customer service issue with Groupon from October 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-soniamic's own words
I purchased a groupon with The British Swim school but unfortunately they will not honor it as it is only * time per child and I had purchased one prior as a gift . My redemption code is ******** and the voucher number is:*LG-***J-FVFY-XPCL-SF*R. I am requesting a full refund in the amount of $**.**.
GetHuman-soniamic did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-soniamic fixed the problem
Unfortunately a live chat session with Groupon proved to be futile and they would not offer me a refund and basically expected me to accept that $**.** was flushed down the toilet. I reached out to the vendor and begged for their help and humanity and they agreed to allow me to use the groupon I had purchased as a one time exception. I am extremely relieved and grateful for their compassion.
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Groupon

Customer service issue
Reported by GetHuman-soniamic
Oct 17th, 2018 - a mon ago
I have an issue with Groupon too
Fixed
GetHuman-soniamic shared how to fix
Seen by 4 customers so far
Similar issue to 70705 others
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Timeline
GetHuman-soniamic started working on this issue
Oct 17th 3:20pm
GetHuman-soniamic confirmed the issue is fixed. Hooray!
Oct 19th 2:28am