I ordered Beats headphones via groupon. After one hour, the order was still pending. Th...

GetHuman-juliearo's customer service issue with Groupon from September 2018

62326 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-juliearo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-juliearo's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-juliearo will want to follow the link below to head to their help center. We will check on GetHuman-juliearo later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-juliearo's own words
I ordered Beats headphones via groupon. After one hour, the order was still pending. That had never happened before so I placed the order again. Another hour went by and still no confirmation e-mail. I tried one more time. * hours later, I got * confirmation e-mails. I tried to cancel * of the orders but it said I could only cancel up to * hours after I placed the order so I was not able to cancel. I received all * sets of Beats but I only wanted one. I would like to return * and get a refund.
GetHuman-juliearo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-juliearo fixed the problem
We are waiting for GetHuman-juliearo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-juliearo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-juliearo
Sep 25th, 2018 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 62326 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman-juliearo started working on this issue
Sep 25th, 2018 3:35pm