I paid for two classes. I tried but was unable to access either of them. Groupon erro...

GetHuman1192404's customer service issue with Groupon from September 2018

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The issue in GetHuman1192404's own words
I paid for two classes. I tried but was unable to access either of them. Groupon erroneously claimed that I redeemed the first one maybe because I got confused about their wording (which is easy.) *I want Groupon to retrieve both classes (guitar and Microsoft) for me and not charge me again.*Also, unless, you can explain how to access these classes in an easier to understand way, please don't ask me to buy anything more from Groupon.
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Groupon

Customer service issue
Reported by GetHuman1192404
Sep 24th, 2018 - 2 mons ago
I have an issue with Groupon too
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GetHuman1192404 started working on this issue
Sep 24th 6:17pm