Groupon says they can not refund my money for a blouse I’ve been trying to return for w...

GetHuman1189838's customer service issue with Groupon from September 2018

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Help with my Groupon issue
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GetHuman1189838's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1189838 will want to follow the link below to head to their help center. We will check on GetHuman1189838 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1189838 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1189838's own words
Groupon says they can not refund my money for a blouse I’ve been trying to return for well over four weeks. I always get an error message that says Oops! There’s something wrong. Please try again in a few minutes but it NEVER works. It’s not my fault that I have not been able to return in the required time limit because there are problems with their website. You can’t speak to a real person either in person or via chat. This isn’t right. I have spent a considerable amount of money over the years with Groupon and am getting ready to make a significant purchase for an outing with my family. But it will not be happening if this is not made right.
GetHuman1189838 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1189838
Sep 24th, 2018 - 4 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
Similar issue to 61880 others
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GetHuman1189838 started working on this issue
Sep 24th, 2018 7:28am