Please be advised that the attached*below purchase was not redeemed and we request an i...

GetHuman1138328's customer service issue with Groupon from September 2018

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The issue in GetHuman1138328's own words
Get a full refund on mt purcase that was not redeemed. *Name on Account : Jennifer Gordon-Martin*Address: ***** Tarpon Springs Road, Odessa, Fl. ***** ... Please be advised that the attached*below purchase was not redeemed and we request an immediate refund of $**.** *as the route would have been disrupted by construction and diversions along the tour along with the fact that it was thundering rain as well.*VOUCHER : *********GROUP ON NUMBER : LG-W*FP-XZGF-KGWS-LPLL
Upon arrival at the Big Bus Tour desk we were told that their route plan had been altered due to road construction taking place. It was also a very rainy day and more rain was expected during the time of the tour. This detour would mean us having to hop on and hop off elsewhere which was not convenient for us. Also they marketed this hop on hop off as though it was for the entire day and not just ending at *pm.
I would appreciate a speedy response resulting in a quick refund to my account. Thank you in advance.
II have used group on before without any complaints.
Must I? Please advise asap.
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Groupon

Big Bus Tour in Washington DC
Customer service issue
Reported by GetHuman1138328
Sep 18th, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Items needed
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Timeline
GetHuman1138328 started working on this issue
Sep 18th, 2018 7:55pm