My name is Grace Romo. About a month ago, I purchased a Groupon for a Cut, Blow Dry, an...

GetHuman-msromo's customer service issue with Groupon from August 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-msromo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-msromo can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-msromo's own words
My name is Grace Romo. About a month ago, I purchased a Groupon for a Cut, Blow Dry, and Balayage on my hair with Kijana Hair and Bar Salon in South Miami for $***. They informed me I would need two appointments because of the damage my hair would induce and I agreed. However, they did not inform me it would be another $***. Now my hair is bleached and NOT DONE. I have to pay someone else to fix their mistakes. I spoke to the manager and she gave me the okay to get a refund for my Groupon since I did NOT reach what I paid for and I know Groupon had a ***% Satisfaction Guarantee. I would really appreciate it if my $*** could be refunded. Thank you.
GetHuman-msromo did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-msromo
Aug 10th, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-msromo started working on this issue
Aug 10th, 2018 5:04pm
GetHuman-msromo indicated the issue is not fixed yet.
Aug 10th, 2018 7:56pm