My name is Grace Romo. About a month ago, I purchased a Groupon for a Cut, Blow Dry, an...
GetHuman-msromo's customer service issue with Groupon from August 2018
Help with my Groupon issue
GetHuman-msromo's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-msromo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-msromo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-msromo's own words
My name is Grace Romo. About a month ago, I purchased a Groupon for a Cut, Blow Dry, and Balayage on my hair with Kijana Hair and Bar Salon in South Miami for $***. They informed me I would need two appointments because of the damage my hair would induce and I agreed. However, they did not inform me it would be another $***. Now my hair is bleached and NOT DONE. I have to pay someone else to fix their mistakes. I spoke to the manager and she gave me the okay to get a refund for my Groupon since I did NOT reach what I paid for and I know Groupon had a ***% Satisfaction Guarantee. I would really appreciate it if my $*** could be refunded. Thank you.
GetHuman-msromo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-msromo fixed the problem
We are waiting for GetHuman-msromo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.