Hello, I purchased a hotel stay for four days but had to return home for a family emerg...

GetHuman971712's customer service issue with Groupon from August 2018

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Help with my Groupon issue
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GetHuman971712's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman971712 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman971712 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman971712's own words
Hello, I purchased a hotel stay for four days but had to return home for a family emergency before I could use it (my dog was lost in the desert for two days). I’m super hoping I can get my money back, or at least get a credit at the hotel so I can use it a different week. Please contact me today! I would prefer to be called by a service representative, I’m not angry I just want to see what we can do. ***-***-****. Thank you so much
GetHuman971712 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman971712
Aug 9th, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 44332 others
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman971712 started working on this issue
Aug 9th, 2018 5:13pm