I was trying to enter a ** % off for a purchase of a Sonoma wine a cheese tasting, but...

GetHuman-taniawe's customer service issue with Groupon from July 2018

Help with my Groupon issue
The issue in GetHuman-taniawe's own words
I was trying to enter a ** % off for a purchase of a Sonoma wine a cheese tasting, but it looks like the system charged me while I was trying to “go back” to enter the code. Same problem occurred when I purchased an additional one as a gift. There was no confirmation at all that the order was actually placed. *Can you please adjust the price or cancel those two purchases immediately. Voucher ******** and ********. **Thank you.
GetHuman-taniawe did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-taniawe fixed the problem
I reached Groupon customer support. They didn’t actually fix the problem, but replied via email with an explanation of why promo code did not work. I got a promo code to a specific Groupon ID, but when I clicked on the actual Groupon I wanted to purchase - it auto logged me in with another ID. I think they their system at least should give an error msg that the ID is not eligible for this Promo.
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Customer service issue
Reported by GetHuman-taniawe
Jul 25th, 2018 - 10 mons ago
I have an issue with Groupon too
GetHuman-taniawe shared how to fix
Seen by 5 customers so far
Similar issue to 37995 others
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GetHuman-taniawe started working on this issue
Jul 25th, 2018 1:58am
GetHuman-taniawe indicated the issue is not fixed yet.
Jul 25th, 2018 4:26am
GetHuman-taniawe confirmed the issue is fixed. Hooray!
Jul 28th, 2018 3:50am