I placed an order on Groupon for a monogrammed beach bag reduced to $*. Could not figu...

GetHuman-heyjudef's customer service issue with Groupon from July 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
I placed an order on Groupon for a monogrammed beach bag reduced to $*. Could not figure out where the initials for the monograming went. My daughter helped me and found there was a $** ****pping fee - I do not want to pay this add'l charge so wish to cancel.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-heyjudef
Jul 12th, 2018 - a mon ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 33720 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline
GetHuman-heyjudef started working on this issue
Jul 12th 3:36pm
GetHuman-heyjudef indicated the issue is not fixed yet.
Jul 12th 9:18pm
GetHuman-heyjudef indicated the issue is not fixed yet.
Jul 12th 9:22pm
GetHuman-heyjudef indicated the issue is not fixed yet.
Jul 13th 4:42pm