Subject: FW: Please Please Please !FW: FW: Regarding your groupon order: ********* refe...

GetHuman-drusscov's customer service issue with Groupon from July 2018

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The issue in GetHuman-drusscov's own words
Subject: FW: Please Please Please !FW: FW: Regarding your groupon order: ********* reference id ******************* - (*********) **Please see correspondence & reference id numbers below.*vidaXL agreed to supply the missing items back on the **rd May.*however as the items had been supplied via a Groupon order requested that I ask Groupon to merely send an email to vidaXL to confirm that Groupon agreed that vidaXL could deal with me directly.*Despite promises of action & escalation to management team & that it would be dealt with within * days from’s last email dated June *nd I have not received any further information & as far as I am aware neither has vidaXL**I would really appreciate if this can be addressed & a simple message is sent to vidaXL copied to myself**Best Regards*Russ Covey***From: Russ Covey ******@***.com* *Sent: Thursday, June **, **** *:** PM*To: *****@***.com*Cc: *****@***.com*Subject: FW: Please Please Please !FW: FW: Regarding your groupon order: ********* reference id ******************* - (*********) **Still await an response & grateful you address now asap before I now escalate within Groupon.**Regards*Russ Covey**From: Russ Covey *Sent: Monday, June **, **** *:** AM*To: 'Groupon Customer Service' ******@***.com**Subject: Please Please Please !FW: FW: Regarding your groupon order: ********* reference id ******************* - (*********) **Please Please Please !**Vida XL have confirmed that they will send the missing parts to me but all they need & all I would like you to do is send an email to Vida XL confirming that you have no objection to them dealing directly with me regarding the missing items & copied to myself.**That’s it…. PLEASE PLEASE assist**Best Regards*Russ Covey***From: Russ Covey *Sent: Thursday, June **, **** **:** AM*To: 'Groupon Customer Service' ******@***.com**Subject: RE: FW: Regarding your groupon order: ********* reference id ******************* - (*********)**Good day.**This matter has been ongoing for several weeks now & I have not heard anything back from you since this last communication on *nd June when you said I would hear back within * days.**As I have stated previously this only requires your relevant department to send a message to the original supplier VidaXL who have said in their email to me dated **rd May that they are willing to supply the missing items directly to myself but only need your go ahead.**I have previously sent you their email with this confirmation but copy again below for ease.**Please advise urgently.**Regards*Russ Covey**From: *****@***.com ******@***.com* *Sent: Wednesday, May **, **** **:** PM*To: *****@***.com*Subject: Re: Regarding your groupon order: *********** *Dear Russ,*Thank you for staying in touch with us.* *Unfortunately, as per our contract with Groupon, all of our customers need to go through them with any issues or complains and then we would be able to offer solutions to the Groupon representative, but we are not allowed to discuss issues with the customers directly, this is their policy, not ours.* *Therefore, please refer to Groupon Customer's Service, you can inform them that you already contacted us and we are willing to help you with sending you the missing parts, but we need their request*approval for this.* *Thank you for your understanding.* *As always, please do not hesitate to contact us again if you have further questions.* *Have a lovely day ahead!*Kind regards,*Daniel*Customer Service vidaXL**From: Groupon Customer Service ******@***.com* *Sent: Saturday, June *, **** **:** PM*To: Russ Covey ******@***.com**Subject: Re: FW: Regarding your groupon order: ********* reference id ******************* - (*********)****- Please type your reply above this line -*** **FW: Regarding your groupon order: ********* reference id *********************Afreen Khanam (Groupon Customer Support - International) ** Jun, **:** BST *Hi Russ,*Thanks for letting us know about the problem. My sincere apologies for the inconvenience.*I will pass this matter on to the management team to look into. As soon as they have an update I will let you know, but you can expect to hear back from us within a maximum of * days .*Thank you for your patience in this matter, we hope to have this resolved for you soon.*Kind regards,*Afreen Khanam***Need help? Click here***This email is a service from Groupon Customer Support - International.***OP*RD-EKEG*

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Customer service issue
Reported by GetHuman-drusscov
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 32589 others
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GetHuman-drusscov started working on this issue
Jul 9th, 2018 7:28pm

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