I purchased certificates for Prime on the Ave. Went for a special occasion. There was...

GetHuman839061's customer service issue with Groupon from July 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman839061 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman839061 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman839061's own words
I purchased certificates for Prime on the Ave. Went for a special occasion. There was BEEF AT ALL, no mashed potatoes either! Waitress apologize over and over and promised me somebody would call me. They never called and I have left numerous messages with no response at all. I would like the refund for both certificates due to the fact that I would never ever ever go back there or recommend anybody else. The management is awful
GetHuman839061 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman839061
Jul 1st, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 29971 others
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GetHuman839061 started working on this issue
Jul 1st, 2018 3:12pm