I purchased concert tickets. I can't find the offer in my groupon app and I never rece...

GetHuman817965's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman817965 may need:
Name on account, Email on account, and Billing address
GetHuman817965's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman817965 will want to follow the link below to head to their help center. We will check on GetHuman817965 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman817965's own words:
I purchased concert tickets. I can't find the offer in my groupon app and I never received a confirmation email. However the money for the purchase has been deducted from my checking account
I trust that Groupon will make this right and come up with a resolution that is fair.
Help with my Groupon issue
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Groupon

Customer service issue
Reported by GetHuman817965
Jun 25th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
Similar issue to 27491 others
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Timeline
GetHuman817965 started working on this issue
Jun 25th 2:05pm