We have just bought tickets for the Windsor Duck Tour as a family get together but due...

GetHuman815680's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman815680's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815680 will want to follow the link below to head to their help center. We will check on GetHuman815680 later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman815680's own words:
We have just bought tickets for the Windsor Duck Tour as a family get together but due to cir***stances not under our control we can no longer make the date
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman815680
Jun 24th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
Similar issue to 27268 others
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Items needed
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Email on account
Billing address
Timeline
GetHuman815680 started working on this issue
Jun 24th 3:13pm