I purchased two tickets for a Jeff Beck concert in Toronto Ontario Canada, for August...

GetHuman-arnolowi's customer service issue with Groupon from June 2018

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I purchased two tickets for a Jeff Beck concert in Toronto Ontario Canada, for August * ****. I accidentally deleted the confirmation email. I contacted groupon via liva chat and the representative told me that "since ticketmaster issued the ticket i need to contact them for help". I asked him can't he resend the confirmation email. He said I have to go through ticketmaster. I contacted ticketmaster, which has no record of my purchase. However groupon *does* have the record. Ticketmaster needs the confirmation number to find the tickets. But groupon won't reissue the confirmation number, even though they have it?
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Groupon

Customer service issue
Reported by GetHuman-arnolowi
Jun 12th, 2018 - 9 mons ago
I have an issue with Groupon too
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GetHuman-arnolowi started working on this issue
Jun 12th, 2018 4:33pm
GetHuman-arnolowi confirmed the issue is fixed. Hooray!
Jun 13th, 2018 8:49pm