Did not receive the room i paid for. Looking for reimbursement.

GetHuman767425's customer service issue with Groupon from June 2018

Help with my Groupon issue
The issue in GetHuman767425's own words
Reserved an overnight stay. ... I booked my stay at the omni parker house Boston through Groupon, for a room with two beds. Arrived and told they had only a room with a single bed . So the hotel said to contact you and were going to reimburse me fifty dollars and also the price of a single room. If you would contact them at the omni parker house Boston. Thank you
Upon arrival the hotel was unable to provide a double room as purchased. They were unable to provide a refund as this was a third party purchase.
Contact the hotel and refund the difference please
Years
No
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Groupon

Hotel
Customer service issue
Reported by GetHuman767425
Jun 9th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 11 customers so far
Similar issue to 339 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman767425 started working on this issue
Jun 9th, 2018 8:44pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 9th, 2018 10:01pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 9th, 2018 10:22pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 9th, 2018 10:26pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 10th, 2018 10:49pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 10th, 2018 10:54pm
GetHuman767425 indicated the issue is not fixed yet.
Jun 14th, 2018 12:36am