I purchased the voucher for the wrong location and the museum would not except the tick...

GetHuman767029's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman767029's own words
Get a refund for the money that I spent for the voucher since it was for the wrong location. Especially being that I tried to get his process started well within the two-hour time frame and just have received no response. ... I purchased the voucher for the wrong location and the museum would not except the tickets that were purchased from Groupon. I "viewed" the voucher when in line for the tickets just to make sure it would verify but it was never redeemed as they would not take the voucher. Thank you so much for your help!
I had to spend an additional $** to purchase the correct tickets after waiting in line for an hour to be told they wouldn't accept our voucher.
Simply refund the money for the voucher.
I've been a customer of groupon for years and would love to continue to do business if we can get this issue resolved.
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How GetHuman767029 fixed the problem
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Groupon

Refund
Customer service issue
Reported by GetHuman767029
Jun 9th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 20 customers so far
Similar issue to 262 others
0 customers following this
Items needed
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Timeline
GetHuman767029 started working on this issue
Jun 9th, 2018 6:12pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 9th, 2018 7:12pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 9th, 2018 7:59pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 9th, 2018 8:02pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 9th, 2018 8:26pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 9th, 2018 8:59pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 12:45am
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 12:46am
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 12:50am
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 6:13pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 7:31pm
GetHuman767029 indicated the issue is not fixed yet.
Jun 10th, 2018 7:32pm