I have spent * hours trying to redeem * of * groupons for head cutouts. After communica...
GetHuman-reenymul's customer service issue with Groupon from June 2018
Help with my Groupon issue
GetHuman-reenymul's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-reenymul will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-reenymul can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-reenymul's own words
Follow specified procedures for ordering online with absurdly long redemption codes, but screens kept freezing then I had to keep starting over! ... I have spent * hours trying to redeem * of * groupons for head cutouts. After communicating back & forth numerous times with their company’s live chat assistants, freezing screens, and mysteriously added orders in my cart, I AM DONE! I would appreciate an immediate refund for those * groupons in my account before their August expiration date!
Allowing me to call in the order for using * each groupons for * different *-pack orders (vs. online frustration!)
Multiple failed attempts to process my order due to screen freezing and new need to atart over!
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