I have spent * hours trying to redeem * of * groupons for head cutouts. After communica...

GetHuman-reenymul's customer service issue with Groupon from June 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-reenymul will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-reenymul can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-reenymul's own words
Follow specified procedures for ordering online with absurdly long redemption codes, but screens kept freezing then I had to keep starting over! ... I have spent * hours trying to redeem * of * groupons for head cutouts. After communicating back & forth numerous times with their company’s live chat assistants, freezing screens, and mysteriously added orders in my cart, I AM DONE! I would appreciate an immediate refund for those * groupons in my account before their August expiration date!
Already shared
Allowing me to call in the order for using * each groupons for * different *-pack orders (vs. online frustration!)
Multiple failed attempts to process my order due to screen freezing and new need to atart over!
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Groupon

Head cot outs
Customer service issue
Reported by GetHuman-reenymul
Jun 8th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 9 customers so far
Similar issue to 601 others
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Timeline
GetHuman-reenymul started working on this issue
Jun 8th, 2018 6:41pm
GetHuman-reenymul indicated the issue is not fixed yet.
Jun 9th, 2018 8:04pm
GetHuman-reenymul indicated the issue is not fixed yet.
Jun 9th, 2018 8:13pm
GetHuman-reenymul indicated the issue is not fixed yet.
Jun 12th, 2018 12:58am
GetHuman-reenymul indicated the issue is not fixed yet.
Jun 12th, 2018 1:02am