I want to cancell a paypal payment on an order. Seascape Kids Fun for $**. Groupon ha...

GetHuman-deonnede's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-deonnede may need:
Name on account, Email on account, and Billing address
GetHuman-deonnede's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-deonnede will want to follow the link below to head to their help center. We will check on GetHuman-deonnede later to make sure it's all set or try to help escalate.
Groupon Help Center
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-deonnede's own words:
I want to cancell a paypal payment on an order. Seascape Kids Fun for $**. Groupon has not placed this as paid and is not showing it a available. Invoice ID **bfd**-**cc-****-a*ea-*a*****ad**c. Transaction: ***B*****C*******G
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-deonnede
Jun 7th, 2018 - 11d ago
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Seen by 3 customers so far
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GetHuman-deonnede started working on this issue
Jun 7th 5:41pm