Groupon told me to go online and trade for a different Groupon. If I can’t have Service I purchased I just want a refund.

GetHuman751704's customer service issue with Groupon from June 2018

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0 following
Help with my Groupon issue
GetHuman751704's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman751704 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman751704 can let us know if they help or not.
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The issue in GetHuman751704's own words
I was trying to get help contacting Tonicity to schedule service. ... Trying to use my * hour Swedish Massage from Tonicity Massage, **** H. St NW, D.C. *** ***-****.*Cannot reach them by phone or email. Their online bookings says no appointments available May, June or July. My Groupon number is LG*L*N-*KYZ-X*LT-**XR which expires July **. I have tried since May to contact this vendor.
Groupon doesn’t realize I’m not interested in trading the service I purchased for a different product.
Refund if direct contact to schedule service with Tonicity DC cannot be provided by Groupon.
I’m a good customer because less patient people would call consumer fraud to report this situation.
I have an issue with Groupon too
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Tonicity Swedish massage
Customer service issue
Reported by GetHuman751704
Jun 5th, 2018 - a yr ago
I have an issue with Groupon too
Seen by 4 customers so far
Similar issue to 405 others
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Items needed
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GetHuman751704 started working on this issue
Jun 5th, 2018 1:18pm
GetHuman751704 indicated the issue is not fixed yet.
Jun 5th, 2018 5:35pm
GetHuman751704 indicated the issue is not fixed yet.
Jun 5th, 2018 5:41pm