Groupon Customer FAQ

We're sorry to hear about this problem. There could be a few reasons why you can't find your order. It might take a bit of time for your order to show up in your Groupon account, especially if it was recently placed. If you've checked your account and your email (including your spam/junk folder) for a confirmation but still can't find it, the order might not have gone through successfully. In this case, you should be able to try ordering again. If you're unable to reorder, it's possible the deal has sold out. Also, ensure that you're checking the correct Groupon account if you have more than one. If the problem persists, we suggest reaching out to Groupon customer service directly.

For the most accurate and up-to-date contact information for Groupon, please refer to the link available on this page that you are viewing. You can find it easily, and it will guide you to the necessary contact options.

Yes, you can cancel your order under certain conditions. If the voucher hasn't been viewed or used, you can cancel it within the first 24 hours after purchase. If your Groupon Goods item hasn't shipped yet, you can cancel the order. If you're unhappy with a purchase, Groupon offers a return policy where most goods can be returned within 30 days of receipt of shipment. Groupon Local vouchers can be returned within 3 days of purchase for a refund of the amount paid. Refunds will be processed to the original form of payment. If you have trouble, it's recommended to get in touch with Groupon customer service using the link on this page.

If you're having trouble signing in to your Groupon account, first ensure that you're using the correct email address and password. If you have forgotten your password, you can select the 'Forgot your password' link on the sign-in page and follow the instructions to reset it via your email. If you continue to have problems, it's possible that there might be an issue with your web browser or its compatibility with Groupon's website. Please try to sign in on a different browser or device if possible. Additionally, ensure that your internet connection is stable.

We apologize for any inconvenience. Sometimes, technical difficulties can occur with the Groupon app. We recommend trying the following steps: make sure you are using the latest version of the app, try closing and reopening the app, or restarting your device. If the issue continues, the restaurant should be able to redeem your Groupon by manually typing in the voucher number. Thank you for your patience.