I recently ordered a groupon for Hanes Boxer Briefs and received Hanes Boxers. I have...

GetHuman739209's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman739209 may need:
Name on account, Email on account, and Billing address
GetHuman739209's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman739209 will want to follow the link below to head to their help center. We will check on GetHuman739209 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman739209's own words:
I recently ordered a groupon for Hanes Boxer Briefs and received Hanes Boxers. I have emailed customer service and still no reply. I would like to exchange them for the item I ordered but it says no returns on the groupon, however, I paid for something I didn't order. Please help!!!
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman739209
Jun 1st, 2018 - 20d ago
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Not resolved
Seen by 4 customers so far
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Timeline
GetHuman739209 started working on this issue
Jun 1st 5:11pm