Groupon purchased for family member in March. Merchant claims you have had a hold on de...

GetHuman-rcindy's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-rcindy's own words
Groupon purchased for family member in March. Merchant claims you have had a hold on devices and cannot use groupon. Please refund this voucher as I do not want to lose money if you don't provide those services any longer.
GetHuman-rcindy did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-rcindy
Jun 1st, 2018 - 5 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 385 others
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Items needed
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Timeline
GetHuman-rcindy started working on this issue
Jun 1st 2:39pm
GetHuman-rcindy indicated the issue is not fixed yet.
Jun 1st 3:49pm
GetHuman-rcindy indicated the issue is not fixed yet.
Jun 1st 9:01pm
GetHuman-rcindy confirmed the issue is fixed. Hooray!
Jun 4th 6:22pm