This is a frustrating process!! If you have customers, the customers should be able to call and speak to a person for help!

GetHuman-cyndipel's customer service issue with Groupon from May 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-cyndipel's own words
purchase vein removal for the legs not face ... This offer was mis represented, I need to cancel ASAP! I have tried through the customer service on my phone but no one has responded yet. THe offer is for FACIAL spider vein removal. I do not have any spider veins on my face. However I am looking for it for my legs. I did respond within * days but not sure if it went through. You should be able to see it for order **********
It did not say facial vein removal on the front page, only when you went to purchase it. LESSON LEARNED!!
Refund my purchase
have purchased many things and never returned anything
to email through my phone
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How GetHuman-cyndipel fixed the problem
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Groupon

Vein removal
Customer service issue
Reported by GetHuman-cyndipel
May 11th, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 9 customers so far
Similar issue to 327 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-cyndipel started working on this issue
May 11th, 2018 4:29pm
GetHuman-cyndipel indicated the issue is not fixed yet.
May 11th, 2018 5:30pm
GetHuman-cyndipel indicated the issue is not fixed yet.
May 13th, 2018 4:41pm
GetHuman-cyndipel indicated the issue is not fixed yet.
May 13th, 2018 7:38pm
GetHuman-cyndipel indicated the issue is not fixed yet.
May 14th, 2018 6:25pm