I bought a groupon for a service in a local salon that I frequent. They refuse to honor...

GetHuman-pnteru's Refund my order issue with Groupon from May 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-pnteru's own words
Get the same deal offered to others, for an expensive service I have done once a year. ... I bought a groupon for a service in a local salon that I frequent. They refuse to honor it since I am not a first time customer. The ad did not say first time customers only. They will not refund me , told me to go to Groupon.
The ad is misleading. Says once in ** months, not new customers only.
Salon manager couldn’t care if I lost $*** for the unusable Groupon, but Groupon was understanding and gave me a refund after an online chat with a rep.
I have been going to this salon for all my haircuts and coloring every * weeks since I first came there for a Groupon keratin treatment a year ago. I thought they would reward a regular customer the same deal that they offer a newcomer for this once a year special.
It was resolved by Groupon. The salon lost a good customer.
I have an issue with Groupon too
How GetHuman-pnteru fixed the problem
I did an online chat with a Groupon rep and she understood that I needed a refund since the retailer would not honor the Groupon. She said it was for first time only clients and I had been in their salon”too many Times”. The ad did not say first time clients only.
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Groupon

Keratin * haircut
Refund my order issue
Reported by GetHuman-pnteru
May 4th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman-pnteru shared how to fix
Seen by 12 customers so far
Similar issue to 196873 others
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Timeline
GetHuman-pnteru started working on this issue
May 4th, 2018 7:09pm
GetHuman-pnteru confirmed the issue is fixed. Hooray!
May 5th, 2018 4:14am
GetHuman-pnteru confirmed the issue is fixed. Hooray!
May 5th, 2018 4:19am
GetHuman-pnteru confirmed the issue is fixed. Hooray!
May 5th, 2018 4:29am
GetHuman-pnteru confirmed the issue is fixed. Hooray!
May 5th, 2018 4:30am
GetHuman-pnteru confirmed the issue is fixed. Hooray!
May 5th, 2018 4:32am