I need to be reimbursed for a facial that never happen!!

GetHuman654820's Refund my order issue with Groupon from May 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman654820's own words
Use my purchased groupon ... I purchased a groupon of Lady Daiva - it said that it could be repurchased every ** days so I bought one for **.**. I got to their office today and she would not take the groupon because I had been * years ago. It was embarrassing. She told me that was your wording not hers regarding the repurchasing. I can't be out the $**.** - this is not right. I have used Groupon for years and I know there are very few that you can re-buy but this said I could.*Darlene Piazza, ***-***-****, *****@***.com, **** Cypress Drive So., Fort Myers, FL *****
I have very few days off to pamper myself - I was looking forward to it because this lady rocks - she is fantastic.
$**.** credit to my account
Been a customer for about ** years - I use them in FL and in Syracuse when I am there.
I left a message with Groupon Customer Support (which kinda ***** that you can't make one phone call and get it done - this is very time consuming and I have very little free time.
I have an issue with Groupon too
How GetHuman654820 fixed the problem
I got some information from people on facebook and did a live chat
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Groupon

Lady Daiva skin care
Refund my order issue
Reported by GetHuman654820
May 4th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman654820 shared how to fix
Seen by 13 customers so far
Similar issue to 196216 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman654820 started working on this issue
May 4th, 2018 12:44am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 1:50am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 2:09am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 2:14am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 2:15am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 2:16am
GetHuman654820 indicated the issue is not fixed yet.
May 4th, 2018 2:17am
GetHuman654820 indicated the issue is not fixed yet.
May 5th, 2018 3:40am
GetHuman654820 indicated the issue is not fixed yet.
May 6th, 2018 3:45pm
GetHuman654820 indicated the issue is not fixed yet.
May 6th, 2018 3:45pm
GetHuman654820 confirmed the issue is fixed. Hooray!
May 8th, 2018 10:23pm
GetHuman654820 confirmed the issue is fixed. Hooray!
May 8th, 2018 10:24pm