I booked a trip to China for me and my grandson and now he can't go. How can I get a refund

GetHuman-mvemve's Refund my order issue with Groupon from April 2018

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The issue in GetHuman-mvemve's own words
The problem: I booked a trip to China for me and my grandson and now he can't go. How can I get a refund
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Groupon

Refund my order issue
Reported by GetHuman-mvemve
Apr 27th, 2018 - 8 mons ago
I have an issue with Groupon too
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GetHuman-mvemve started working on this issue
Apr 27th 5:10pm