DISH Customer FAQ

Yes, with DISH service, you can watch separate channels on separate TVs. However, you would need a multi-room set-up to do this, which may require multiple receivers or a multi-room DVR. Each TV needs to be connected to a receiver to control the channel that the TV displays. This way, each TV can be on a different channel at the same time. Please be aware that additional equipment may have extra costs associated with it.

We're sorry to hear you're having trouble with sports programming. DISH offers a variety of sports channels that broadcast live events and games. However, the availability of specific games, like Pac 12 Baseball, can depend on your package level, and sometimes, due to broadcasting rights, not all games may be available in all regions or on all channels. You can try searching the guide for specific teams or keywords, but keep in mind that college games can sometimes be listed under broader categories, not necessarily by the specific team name. Also, remember to set your DVR to record in advance, as last-minute changes can occur.

You can replace a frayed cable on your DISH unit. It's important to have a quality cable for the best signal. To replace it, you'll require a coaxial cable, which you can purchase at most electronics stores. Make sure the power is off and unplug the DISH receiver. Then, simply unscrew the frayed cable from both the dish and receiver and replace it with the new one. Screw both ends of the new cable on tightly to ensure a good connection. However, if you're not comfortable doing this on your own or if the dish is installed at a high or hard-to-reach place, we recommend getting a professional to do this job.

DISH itself does not provide Wi-Fi services. DISH delivers satellite television services. However, they do offer a partnership with major internet service providers across the United States so that you can bundle your DISH TV service with Internet. The availability of the internet service providers may vary depending on your location.

A complete signal loss with 015a signal code 31-11-45 on your DISH Network system typically indicates a communication error between your receiver and your satellite dish. This could be due to poor weather conditions, an issue with the dish itself such as obstructions or misalignment, or a problem with cables or the receiver. To troubleshoot this, first check for any obvious obstructions or extreme weather conditions. If the problem persists, try resetting your receiver by unplugging it from the electrical outlet for about 10 seconds, then plugging it back in. If the error continues, you might need a technician to assess your system.