Does DISH Have the Best Customer Satisfaction for Internet Service?
While DISH partners with some of the best internet providers that also have some of the cheapest plans, these ISP's lack good customer service. But, where its partners lack DISH seems to make up for it with what may be the best customer service in the industry.
Find out if DISH has the best customer satisfaction for internet service along with other important information about DISH.
About DISH Network
DISH Network is a satellite company that allows consumers to bundle its high-speed internet plans with a partner's TV package. DISH currently partners with Viasat and Frontier DSL & Fiber Network. While DISH claims to have the best internet package and satellite TV in the industry for a price that's unmatched, there are better internet plans and satellite TV options and lower-priced deals on both. For internet performance, DISH claims its installation is professional, connections are reliable, and customer support is always available. These claims are spot on.
Depending on your location, with DISH you can get up to 100+ Mbps. Further, its partner Frontier supports many devices and offers fiber-optic and DSL services, a reliable network, and high speeds, but it's less reliable and available depending on the location. If you're in a covered area, this is a great option. However, if you're in a remote area, then Viasat's satellite internet is a good option. Keep in mind that, while Viasat may be slower than fiber-optic or DSL, it offers unlimited rural data plans for a great deal.
Customer Service
DISH's partners for internet services are among some of the best providers of high-speed internet and offer some of the cheapest internet service plans. However, for customer service, Frontier received extremely low scores in a customer satisfaction study conducted by J.D. Power, and Viasat's scores weren't much better. ISPs have always been among the least-liked companies in the world, and they're noted as the worst in customer satisfaction.
DISH has a reputable installation service. Technicians will arrive within 75-minutes and you can track the exact time on DISH's website. DISH is among the best in the industry for customer support. In fact, it offers 24/7 customer support and is the only internet service provider in the industry to get a five-star rating in customer service from J.D. Power.
DISH Network also received an award from J.D. Power in 2019 for being the best in overall customer satisfaction. Not to mention DISH tends to have more positive reviews than other network providers.
What DISH Customers Have to Say About The Service Provider
One thing that most people like about DISH it doesn't try to overcharge or add on extra fees for its services. Also, when you speak to a customer support agent, they never try to upsell, meaning they don't try to get you to buy anything else. In fact, most customers claim that the support agents at DISH look for ways to lower your costs for their services.
Some consumers who use DISH services claim that even the installers provide great customer service as they go above and beyond to make sure you are satisfied with their services and give you the rundown on every feature and discount available as well as answer all your questions in detail.
People claim DISH is more advanced than other providers with local, HD, programming packages and voice remote. Additionally, they have self-help videos available so you can avoid long phone waiting periods.
To learn more, contact DISH now.
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