In a nutshell: All DISH customers can cancel their service at any time and for whatever reason. If you decide to cancel, it's best to do it after your term commitment to avoid paying an Early Termination Fee. You may also be subject to other fees when canceling your DISH service. After cancellation, return all leased equipment within 30 days to avoid additional charges. Make sure the equipment is returned on time and in good condition. Before canceling, you may also want to consider alternative options that might work for you. If you're still planning to cancel, continue reading for step-by-step instructions.
All DISH customers can cancel their service at any time and for whatever reason. If you decide to cancel, it's best to do it after your term commitment to avoid paying an Early Termination Fee. You may also be subject to other fees when canceling your DISH service. After cancellation, return all leased equipment within 30 days to avoid additional charges. Make sure the equipment is returned on time and in good condition. Before canceling, you may also want to consider alternative options that might work for you. If you're still planning to cancel, continue reading for step-by-step instructions.
Canceling your DISH service means giving up live TV packages, and you'll need to switch to streaming TV online. If you're ready to cancel, call DISH directly with your account details handy for verification purposes.
You can also cancel your DISH service by sending an email to onlinecancellation@dish.com. Refer to your Residential Customer Agreement to get more information regarding the cancellation of service.
When canceling your DISH service, write a detailed email explaining your reason for cancellation. After sending the email, wait for a customer service representative to contact you with further instructions, including details on returning leased equipment.
You can also cancel your DISH service by mail. Send your cancellation notice to the General Customer Service Mailing Address listed in this section. Be sure to include your account details. After mailing, wait for a DISH representative to respond or contact you regarding your cancellation.
Before canceling your DISH TV package, you may want to consider alternative options. DISH offers a Service Pause feature, allowing you to temporarily hold your account until you're ready to resume service. This hassle-free option lets you pick up where you left off. If you're interested, call DISH to pause your service instead of canceling.
If billing is the issue, DISH may also offer to lower your bill to help you save money. Customers who are moving to a new address don't need to cancel their DISH service. Instead, they can transfer their service to a new address. Just make sure the new address has DISH service available. Call DISH today to check for availability.
After cancellation, the next step is to return all leased equipment to DISH. To do this, you must call them and request a shipping label to be used when sending out the package.
Before DISH cancels the service, you must pay all outstanding and unbilled balances. DISH also doesn't issue refunds. All charges on the accounts, which can include other fees, are final. If you took advantage of a promotion or received a discounted price on a TV package, but you cancelled the service before the promotion ended, you will no longer be eligible to get the discount and must pay the amount in full. Do you still have questions about canceling your DISH service? Get in touch with Customer Support today.
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