When I press Select, then press Record, the recording is only from the time I selected...

GetHuman747983's customer service issue with DISH from June 2018

Help with my DISH issue
The issue in GetHuman747983's own words
No option to start from the beginning of a recording. ... When I press Select, then press Record, the recording is only from the time I selected Record. Can DISH program an option on the Hopper to record from the beginning of a show?
Direct TV has this.
Not resolve, but rather, improve customer viewing. Probably needs intensive programming, just guessing. If so, forget my request.
Converted to DISH after having Direct TV for ** years.
No.
I have an issue with DISH too
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DISH

Recording
Customer service issue
Reported by GetHuman747983
Jun 4th, 2018 - 5 mons ago
I have an issue with DISH too
Fixed
Seen by 6 customers so far
Similar issue to 117 others
0 customers following this
Items needed
Account Name
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Timeline
GetHuman747983 started working on this issue
Jun 4th 3:03pm
GetHuman747983 indicated the issue is not fixed yet.
Jun 4th 3:06pm
GetHuman747983 indicated the issue is not fixed yet.
Jun 4th 7:56pm
GetHuman747983 indicated the issue is not fixed yet.
Jun 4th 7:57pm
GetHuman747983 indicated the issue is not fixed yet.
Jun 5th 4:53pm
GetHuman747983 indicated the issue is not fixed yet.
Jun 5th 5:01pm