Find there is balance on card ending **** which we haven’t used for more than half year...

GetHuman613137's customer service issue with Citi Cards from April 2018

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Help with my Citi Cards issue
Before contacting them, items GetHuman613137 may need:
Account name, Account billing address, Citi Card number, Last 4 of Social Security Number, Date of Birth, and Account phone number
GetHuman613137's next move: have a Citi Cards rep call.
Always use the GetHuman Phone tocall Citi Cards. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman613137's own words:
Update my address ... Find there is balance on card ending **** which we haven’t used for more than half year
Nobody in the family used this card
Why did this transaction happened? Are you able to void it?
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Citi Cards

My online Citicard credit card account
Customer service issue
Reported by GetHuman613137
Apr 19th, 2018 - 3 mons ago
I have an issue with Citi Cards too
Not resolved
Seen by 5 customers so far
Similar issue to 221 others
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Timeline
GetHuman613137 started working on this issue
Apr 19th 10:54pm