How Do I Report My Citicard Credit Card Lost or Stolen?

Having a credit card lost or stolen is a frightening experience. A lost or stolen card gives someone else access to a piece of your wallet, and you want to make sure you block their access as quickly as possible. How do you report your CitiCard credit card has been lost or stolen? For more information and assistance, you can contact customer support here, and you can read below on how to report a stolen or lost card.

Take These Steps Immediately

Once you realize your CitiCard credit card is lost or stolen, take the steps right away:

Contact CitiCard

On the back of your card, there is a number to report the card has been lost or stolen. When you are initially issued your card, it is a good idea to program this number into your cell phone or write it down and keep it in an easy-to-find location. Since you won't be able to get the number off the card when it's lost or stolen, you will have the phone number readily available. When calling CitiCard, you will be following these steps:

1. Call CitiCard customer support here.
2. Provide them with your name, date of birth, and last four of your Social Security number (or complete Social Security number if needed to locate you in the company system).
3. Provide the last time you used the card, where you used it and what the purchase amount was.
4. Request the lost card be canceled immediately and a replacement sent to you.
5. Your new card will come within five to seven business days.

You can also log into your online account and report your credit card lost or stolen from the CitiCard website.

What To Do Next

The next step is to monitor your account. You want to make sure there were no unauthorized transactions between when the card was lost or stolen and when you made your report to CitiCard. Keep records of when you called CitiCard, who you spoke to, and what information you provided to the customer service representative. If you notice charges were made between your last known transaction, contact CitiCard here to dispute the transaction. If you notice charges were made after you reported the card lost or stolen, you will want to follow up with CitiCard to dispute those charges as well.

If you have any subscriptions or payments that are automatically paid via the lost or stolen card, make sure you log into those accounts and update your new payment information.

How To Prevent a Lost or Stolen Card

Here are a couple of steps you can take to prevent a lost or stolen card in the future:

1. Only carry the cards you will use that day with you. Place the others in a secure location in your home (preferably a locked drawer or safe).
2. Keep your cards securely in your wallet or purse and not just lying around your vehicle, home or office. If your CitiCard credit card is lost or stolen, take immediate steps to report it so you don't have unwanted individuals accessing your wallet. Call CitiCard here for more assistance.