Does Citicard Credit Card Have the Highest Customer Satisfaction?

Readers will learn of the overall customer service satisfaction rating for CitiCard credit cards. Ratings from JD Power, American Consumer Service Index and Better Business Bureau are discussed in greater detail. Potential CitiCard consumers are also advised of the complaints logged by the Consumer Financial Protection Bureau (specifically those that were pandemic-related hardships). Overall, CitiCard does not have the best customer service satisfaction rating, and the rating has dropped over the last year.

For customers who currently have a CitiCard credit card, or those who are shopping around for a credit card and considering CitiCard, the question of customer service satisfaction should be addressed. Does CitiCard credit card have the highest customer satisfaction rating? How does it measure up to other major credit cards? You can contact CitiCard customer service here for more information and assistance, and you can read below about how CitiCard ranks with customers.

Current Rankings

JD Power Ranking

JD Power ranks credit card performance for all major credit card companies. The 2021 survey showed CitiCard in the middle of the pack when it came to the overall ranking, with a score of 805 out of 1000 possible total points. This puts it in a tie with Bank of America but below many major competitors. While the margin is less than 100 points spread between CitiCard and major competitors, that range can make a difference when customers decide which card to apply for.

American Consumer Service Index

American Consumer Service Index uses an evidence-based model to rate overall customer service satisfaction. According to ACSI, CitiCard ranked third (tied with Chase and Capital One) with a rating of 77 out of 100 possible total. CitiCard dropped 4.9 points from the previous year, putting it among the companies with the largest drops in overall customer service satisfaction rating.

Better Business Bureau

Most people turn to the Better Business Bureau (BBB) to learn more about a company, and CitiCard is rated an F on the BBB site. Customer reviews have CitiCard placed at a 1.04 on a 1 to 5 scale for overall customer satisfaction.

Types of Complaints

CitiCard received almost 37% of the total pandemic-related complaints for credit card companies based on the Consumer Financial Protection Bureau. Most of the complaints were for miscommunication of pandemic-related relief programs from CitiCard. Other complaints were for inflexible late fees and increased interest rates, as well as inflexibility in providing assistance to customers experiencing hardships due to the pandemic. Non-Covid related complaints included poor customer support service and reiterated the dissatisfaction with the amount of fees and overall interest rates.

Bottom Line

CitiCard does not have the highest customer service satisfaction rating in the industry. It does provide a number of services and cards to meet customer needs; however, it does not have the same satisfaction level as other major competitors. For more information and assistance, you can contact CitiCard here.

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