How Do I Report Fraud to Citicard?

Cybercriminals work overtime to try to get your information and access your finances. If you have a credit card with CitiCard, you may have encountered individuals trying to access your account information in fraudulent ways. How do you report fraud to CitiCard? You can get more information on account security by contacting customer service here, and you can read below on how to report fraudulent activity.

There are a few ways you can report fraudulent activity: via email, via telephone, or via mail. You also want to know what kinds of suspicious or fraudulent activity to be on the lookout for.

Types of Fraudulent Activity and How To Report It

Cybercriminals use a variety of means to get your account information or misuse your account for illegal purposes. Phishing emails are one way cybercrooks try to get access to your CitiCard. Phishing emails look authentic and have impacted a number of customers who click links in the email. The links will often direct customers to a website that mimics the official CitiCard site; however, it is a fraud. If you receive a suspicious email that claims to be from CitiCard, you can report it to the specified email address found on the official CitiCard website.

Telephone scams are another way cybercriminals try to get access to your account. CitiCard will never call you with requests for your password, so this is often a tip-off that the call is fraudulent. If you receive a call from someone claiming to be a CitiCard representative, do not give them any information. Instead, advise the caller you will contact CitiCard back to speak with a representative. This way, you will be initiating the call and can be sure you are speaking with an actual employee of the business. When you call CitiCard, report the suspicious call to the representative.

Fraudulent charges on your CitiCard are also possible. Criminals use a variety of devices to steal credit card information and use it illegally. Devices such as skimmers and public Wi-Fi connections can help criminals get your credit card information. They then use this to make fraudulent purchases on your account. Each month, review your bill thoroughly and report suspicious transactions immediately.

Making a Report

1. Call CitiCard customer support here and report the fraudulent activity.
2. Provide them with your identifying information to locate your account.
3. Tell the representative the last time and place you used the card (this can help track down breaches in security).
4. Cancel the compromised card and request a replacement.
5. You will have your new card within 5 to 7 business days.

Protecting your account, your money and your security are very important to CitiCard. There are a number of protections in place to help prevent fraud; however, there are times when fraud does occur. If you are a victim of CitiCard credit card fraud, contact CitiCard customer service here to make a report.