Toll-free · Press 0 at the first prompt. · Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9.
Toll-free · If you just remain on the line, do not press anything, you will be connected to a Customer Service Representative. · Guest Care Department - For holds on debit or credit accounts, press 1. If you need a copy of your sale and signed statement or receipt from a purchase on board, press 2. If you have questions about on-board photo products or left something on board, press 3. To listen to this menu again, press 9.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Carnival Cruise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Here is how our research team describes the way the Carnival Cruise phone system greets you: Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9.
Below are some clips we've found from Carnival Cruise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Carnival Cruise Line. We're guessing you'd like some help with a super fun vacation.
Start by choosing from a few options.
If you are calling an employee and you know their five digit extension, please dial it now or hold for more options.
For website assistance, press one. If you're a travel agent, press two.
Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department."
Excerpt from a call with Carnival Cruise
Sunday, January 7, 2024 7:00 PM
The first phone menu
"Hi. Thanks for calling Carnival Cruise Line.
We're guessing you'd like some help with a super fun vacation.
Start by choosing from a few options.
If you are calling an employee and you know their five digit extension, please dial it now or hold for more options.
For website assistance, press one.
If you're a travel agent, press two.
Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department.
Already booked on a carnival cruise, press four."
Excerpt from a call with Carnival Cruise
Thursday, March 21, 2024 4:29 PM
After you press 2
"Already booked on a need help with an existing booking, press one.
Want to make a new booking or check prices and availability, press two."
Excerpt from a call with Carnival Cruise
Saturday, January 20, 2024 6:01 AM
After you press 3
"To book if you are calling about your recent cruise, press one.
If you are calling about a future cruise, press two."
Excerpt from a call with Carnival Cruise
Wednesday, February 21, 2024 1:13 PM
After you press 4
"To book your cruise or check to make a payment or have payment related questions, press one.
Have a question concerning required travel documentation, press two."
Excerpt from a call with Carnival Cruise
Thursday, March 21, 2024 4:29 PM
After you press 5
"Want to purchase the fun and want to chat with your personal vacation planner, press one and then enter their five digit extension.
To book your cruise or check rates and availability, press two."
Excerpt from a call with Carnival Cruise
Monday, January 29, 2024 5:45 AM
What are the hours and when should I call?
Carnival Cruise operates the call center for this 800-764-7419 phone number Mon-Fri 9am-10pm, Sat 9am-6pm.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 218 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carnival Cruise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carnival Cruise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Carnival Cruise is Tuesday.The most busy day to call is Monday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 218 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Carnival Cruise is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Carnival Cruise number, but it is also the day with the shortest hold times.
Why call this Carnival Cruise number?
Below is a sample of recent calls to Carnival Cruise, and their purpose. Are any of these similar to the reason you are trying to call?
Request for credit: "I was calling because the lady contacted me about a room upgrade and I told her I wasn't able to go on the cruise due to my broken ribs and upcoming surgery."
- From a call lasting 9m 20s , Mar 27, 2024 6:05 PM
Wedding arrangements and room upgrade: "I became ordained to do a wedding and also looking to be on the same floor with my friend who got a room upgrade."
- From a call lasting 11m 26s , Mar 25, 2024 9:24 PM
Room proximity request: "I was hoping that we could when I went to make the reservation, like, the rooms were, like, super close to each other."
- From a call lasting 9m , Mar 16, 2024 2:50 PM
Seeking account information: "Is there any other way you can look it up?"
- From a call lasting 4m 46s , Feb 27, 2024 7:12 PM
Onboard credit inquiry: "I should have gotten one twenty five onboard credits and I don't know how I'm supposed to see that."
- From a call lasting 12m 1s , Feb 13, 2024 10:45 PM
Inquiry about group rate: "I'm just looking for rates right now. I'm trying to get a group rate."
- From a call lasting 8m 48s , Feb 2, 2024 11:23 PM
Inquiring about cruise booking: "I was looking into booking a cruise with you guys."
- From a call lasting 9m 34s , Jan 26, 2024 2:34 AM
Inquiring about booking options: "Okay. So what was the largest one that I could do for a party of five?"
- From a call lasting 19m 33s , Jan 5, 2024 11:03 PM
More Ways to Contact Carnival Cruise Customer Service
There are of course other ways to contact Carnival Cruise customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Carnival Cruise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Carnival Cruise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carnival Cruise agent. This phone number is Carnival Cruise's best phone number because 5,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-764-7419 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Carnival Cruise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carnival Cruise has 3 phone numbers. It's not always clear what is the best way to talk to Carnival Cruise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Carnival Cruise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carnival Cruise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.