I want to make sure you have my address correctly and I want to know the old phone numb...

GetHuman1966544's customer service issue with Bank of America from January 2019

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The issue in GetHuman1966544's own words
I want to make sure you have my address correctly and I want to know the old phone number you have for me because maybe someone pretended to be me possibly years ago and changed my phone number. The reason I worry about this is I called and verified info and operator mentioned a different last four numbers and found my current some other way. I asked to repeat it and couldn't get back to verification question which sounded like my aunt's house.
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Bank of America

Customer service issue
Reported by GetHuman1966544
Jan 15th, 2019 - a mon ago
I have an issue with Bank of America too
Not resolved
Seen by 6 customers so far
Similar issue to 9943 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman1966544 started working on this issue
Jan 15th 1:31am