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How Do I Cancel My Bank of America Credit Card?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If your Bank of America credit card was stolen or lost then you should cancel and replace it as soon as possible. The sooner you replace it, the less likely you will be held liable by Bank of America for any charges and withdrawals made with the card. Learn how to cancel your Bank of America credit card below.

Canceling and Replacing Your Credit Card

You cannot cancel and replace your credit card online even if you have an online account with Bank of America. You will need to go to your nearest Bank of America location in person, or call the bank and talk to a customer service representative.

Canceling and Replacing Your Credit Card in Person

  1. Go to the Bank of America location closest to you.
  2. Tell a teller that your credit card was stolen or lost.
  3. Show the teller a valid ID such as a driver's license or passport.
  4. Ask for a replacement card.

The teller will cancel your credit card and then order you a new one.

After you cancel your Bank of America credit card, you will be given a form declaring that you did not authorize any the charges that were made after your card was stolen or lost. Fill it out and give it back to the bank as soon as possible.

Canceling and Replacing Your Credit Card by Phone

  1. Call the bank.
  2. Enter your account number when prompted.
  3. Select the "speak to a customer service representative" option when prompted.
  4. When you talk to the representative, tell them that your credit card was stolen or lost.
  5. Ask for a replacement card.

The teller will cancel your credit card and then order you a new one.

If you have any questions, contact Bank of America for help. There are phone, chat, and help desk options.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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