How Do I Talk to a Bank of America Customer Service Rep?
Bank of America is an American-based investment and financial services company that services 35 countries around the world. With many financial services to offer, Bank of America has customer service representatives available 24/7 to give you detailed help on any of the Bank of America services. In this guide, you will learn how to talk to a Bank of America customer service rep to answer questions and resolve potential problems quickly.
Contacting a Bank of America Customer Service Rep
Phone Number
To quickly contact a customer service rep, calling the Bank of America customer service phone number will promptly connect you with someone to speak to. If all of the customer service representatives are busy assisting other customers when you call, Bank of America has a call-back option. The call-back option will skip the frustrating process of waiting on hold, and have the customer support representative call you back when they finished helping the customers who have called before you.
Once you have called Bank of America and given a prompt that states the representatives are currently busy, you will be given the estimated timed on hold and the ability to use the call-back option. The Bank of America customer service phone number will provide automated instructions on what number to press to agree to the call-back option. You will be prompted and recorded saying your name so the customer service representative can pull your information up before calling you back.
Contacting by Email
- Visit the Bank of America website
- Sign in to your Online Banking account
- Select the Contact Us link that is located in the Help & Support menu
- Choose the topic you would like to speak to a customer service representative about
- If email is available for the topic that you chose, you will see an Email Us option at the bottom of the page
If the Bank of America inquiry is non-urgent, and you can wait for an answer to your question or solution, emailing the Bank of America customer support is a good option. Bank of America warns that the email response may take up to two days. Before emailing Bank of America, customer service recommends you look over the Popular Help Topics to find solutions to commonly asked questions.
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