the teller assistance incorrectly enters the money order of $*,***.** to $***.**. sessi...

GetHuman-ceesayr's customer service issue with Bank of America from July 2018

Help with my Bank of America issue
The issue in GetHuman-ceesayr's own words
deposit money order into landlord account ... the teller assistance incorrectly enters the money order of $*,***.** to $***.**. session id: ef**ee**c**a**ae*****ae***ade**with checking account ************ for Syed Atif Ullah. Please make correction for money order to $*,***.**
the teller assistance made error and refuse to correct the amount enter. Informed teller assistant of error and refuse to assist with the correction this is very bad customer service when the teller is informed of the error.
when a teller assistant is informed of their error the attitude for the customer is to admit their error and give the customer satisfactory service to assist in correcting the error, instead blaming it on the customer for their error.
I was depositing money into owner account for rent payment
Yes, went to inside bank teller which they were unable to assist me with the teller mistake. A suggestion since Bank of America no longer accept cash deposit from outside customer a new method needs to be introduced with assistance to the outside customer.
How GetHuman-ceesayr fixed the problem
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Bank of America

teller assistance
Customer service issue
Reported by GetHuman-ceesayr
Jul 6th, 2018 - 4 years ago
Fixed
GetHuman-ceesayr shared how to fix
Seen by 14 customers so far
Similar issue to 2315 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-ceesayr started working on this issue
Jul 6th, 2018 5:22pm
GetHuman-ceesayr confirmed the issue is fixed. Hooray!
Jul 7th, 2018 1:26pm

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