I have a refund in process for two separators that I bought from Woyao Maiche Store. I...

GetHuman-peveril's customer service issue with Aliexpress Service from January 2019

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I have a refund in process for two separators that I bought from Woyao Maiche Store. I do not require a refund I simply require them to send me the two items that I bought as described and with photos on their advert.*I am not getting any sense from communicating with Jaden Qian from Woyao Maiche Store as can be seen from our exchange of messages.*Their advert is misleading as it shows photographs of two different types of bowls for the separator. There is no way for the customer to order the correct bowl type they want. *The main photograph shows the bowl with the pin drainage at the bottom of the bowl, that is the type I want. They sent me the bowl with the tube drainage which is not what I want.*Can you please communicate with this store and get them to amend their advert to show only the type of bowl they are selling and also get them to confirm that they are either refunding my money or sending me out two separators that I require as shown in their main photo of their advert.*Regards*Peveril Walsh
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Aliexpress Service

Customer service issue
Reported by GetHuman-peveril
Jan 8th, 2019 - a mon ago
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